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Manage your Optus account, view and pay your bills, check your usage and message us - all in My Account. At Compare Broadband, we’re always being asked if it’s possible to go on a 12-month contract. The other option is to wait til the end of the term and pay “fair market value” for the phone and keep it. Optus is the first of the big three telcos effectively paying the fee to get you to switch contracts. You can cancel the contract for free if you signed up less than 14 days ago over the phone or online. After two years, prices will have dropped a fair bit and it might be a good buy. Where the old scheme only allowed customers rent a smartphone for a couple of years or so, the … Telstra has vastly simplified its mobile business, with all existing plans replaced by four contract-free options. If you are at least 12 months into your contract, you may be able to upgrade by signing a new contract and therefore getting a new phone without any cost. And how would I go about doing so? Optus rethinks their entire mobile plan lineup – No Contracts starting at $39 But she’s then told today that it’s a lease and they want the phone back. This is called a ‘cooling-off’ period. Still have to hand the undamed phone back but you just select a new phone and the plan is renewed for another 24 months (if the new phone is better then your monthly payments might bump up a bit), FWIW you are paying for the phone. Take for example TPG’s home phone and broadband bundle packages. Optus allows contract customers to trade up to a new phone after only a year on a two-year contract, but it pays to be aware of the conditions. From your post though you seem to want to wait until the 24 months is up? An Optus spokesperson told … What's not included in your allowance. 5) 5G has problems penetrating buildings etc. A six-month contract has a $129.95 setup fee, while the 18-month contract incurs a $79.95 setup fee. Optus Phone Upgrades – New Phone Trade Up. Your monthly plan and usage. When this period ends your broadband service will continue as normal on a month by month basis. If you’ve already used the service (eg you made calls on a phone), you’re likely to be charged for what you’ve used. Optus is only offering four different phone models under the My Plan Flex provisions at launch, in the form of the iPhone 7, iPhone 7 Plus, Samsung Galaxy S8 or Samsung Galaxy S8+. Share. According to Optus: Family members or friends who have the legal authority can cancel a deceased customer’s Optus services or transfer the services to a new account holder by calling the customer service team on 133 937 or by visiting the company’s bereavement page.. Requests are handled by a dedicated Advocacy team which provides support to manage sensitive customer … If you want to exit before then then fees and charges will apply. You can cancel the contract for free if you signed up less than 14 days ago over the phone or online. gamesnepal on 03/02/2019 - 16:43. Because its horrendous that BT (and I'd say the same for any other mobile provider if I was finding out the same about them) would continue charging me the same cost of initial contract for handset and tariff, after completing a 2 year contract to which the handset is fully paid off - which is by far the bulk of the monthly payment. The phone you mention will be superseded in 12 months…. If you change plans to a lower value plan before the end of your contract term, an Early Recontract Fee of $80 applies and you will start a new contract term. You could have been on an identical non lease plan for this time. mmwave will not be available until 21-22-23 and your iPhone 12 is simply a 4G phone. Buying a mobile phone on a contract is the most popular option when it comes to getting a new phone in Australia. You miss out on the $240 discount Optus give to a lease plan but if you were on a non lease plan you would soon own your $1000 phone out right and be able to sell it on eBay or give it to a friend or just keep it and get a SIM only plan that costs less than $40 a month for 50+Gb. At Compare Broadband, we’re always being asked if it’s possible to go on a 12-month contract. So essentially you either buy the phone (at a price Optus will tell you) - could be a good price or not, you decide, or you hand the phone back at a store. Contacted Optus Support and was told it was a software issue. ... Once the phone plan is finished, if you are happy with your current phone, it may be beneficial to end the airtime contract and go onto sim only. Readers have asked us about whether it's possible to just keep an old phone and save money, instead of upgrading when a contract ends. They told me that if I did not agree to start making higher monthly payments they would cancel the contract. Telstra has vastly simplified its mobile business, with all existing plans replaced by four contract-free options. For as little as $8.99 a month, Optus will help you to insure your mobile phone. But you can do better than that. Basically, a lease agreement works the same as buying: you sign a 24-month contract, take your new device home, and make monthly payments for both your mobile plan and phone. The major exceptions to this are BlackBerry and MotoBlur phones purchased from Optus. The plans are either six-month or 18-month contracts. Towards the end of your contract, your phone company is likely to call you and encourage you to ... Why you shouldn’t upgrade your Optus Phone. Re: Mobile plan and end of contract In response to Smiley3 If it was a $95 plan with $0 mobile repayment (when the handset is fully include) then it would stay $95 becuase that is the plan selected, if it was a $75 plan with $20 Mobile Repayment it would drop back to $75 becuase that is the base plan in that case. ANd after I manage to end the contract, will my phone number still be available as I want to keep my own number when I use a new plan? What Happens When Your Phone Contract Ends? What happens at the end of my contract, apart from it becoming a monthly contract? I want to change phone when the contract finishes but am unable to go out at the moment due to the snow (irrelevant but still). do your research. But that's not really your issue right now (but just some thoughts on 5G for you next year). Yeah I’m wanting to look at a plan where I own the phone after 24 months when my current plan is done next year... I’m paying $100 per month is there an ideal plans to look at for next year? ... or call 150 from your EE phone. After a mobile phone upgrade? Phone contracts . At 24 months there is no other penalty for leaving though. If you are … When that time is up you can push it an extra two months if you want but essentially at that point you either hand the phone back (at a store) or buy the phone for Optus (at a price they will tell you then). If its really busted ~$600, You also have the option to renew the lease I believe. Find out how to transfer your old mobile number to your new handset and how to use a PAC code. To make it worth their while to provide a free or subsidised handset, mobile networks tie you into 12-, 18- and sometimes 24-month contracts. gamesnepal on 03/02/2019 - 16:43. If you bought one of … My 12 month postpaid contract $30 for 6GB is expiring in May. I has send them the phone to repair under warranty but they keep sending another same problem faulty phones for 3 times and charge me $1018 for screen replacement as they said my phone screen has physical damage but it is not. Optus Ultra plan availability Optus Phone and Broadband services are not available in all areas or to all premises. See all articles... Understanding Your Bill. The early termination fees that cell phone companies charge are outrageous! But can anyone confirm what happens when a broadband contract ends? Insuring your phone with Optus Mobile Insurance can help you overcome these inconveniences. Source:Getty Images PUNISHING mobile phone contract exit fees are set to be shown the door. help If you signed up to a LEASE plan then you either give the phone back or pay its market value to Optus. Tweet. You just don't get to keep it. The answer's the same. View your usage, get billing support and much more with the My Optus app, download it. I am asking to make sure I am not given conflicting statements when I phone up. Optus. not paying for the phone and have to hand it back in the end so I would like to know what I could do next year? Re: What happens when contract ends? The problem was when I got my account it was nothing like the agreement I made. As far as I know, your plan remains the same until you change it or Telstra changes it after the end of the contract term. In this article we will give you all the information need to properly setup the APN Settings for Optus Australia. I know I'm stuck with this phone until then, I don't mind that. Spent an hour on the phone with Optus who insisted it was a Microsoft problem. The lease will be for two years. All you have to do is sit back and wait for your Circles.Life SIM card to arrive. Get your new smartphone with the value-packed My Plan Plus, now with unlimited standard national talk and text to Australian numbers. If you like your current phone (and its presumably close to being the latest flagship model) then it might be best to buy it from Optus. There will be a spot to enter any existing number you want to use and that should be that. I would recommend not locking into any long term contract. Traditionally if you wish you can either stay and be happy with your contract, or take your phone and service elsewhere if you get a better offer, … When that happens, it should simply be a case of turning off and restarting your handset for full service to return. Optus has taken some time to get into the no-contract world, but it’s better late than never. If the screen needs replacing it will be ~$300. I think it ends in April 2015 as I took it out around April time this year. Take for example TPG’s home phone and broadband bundle packages. I am on a 1GB monthly contract with a free HSDPA card. The plans are either six-month or 18-month contracts. According to Optus: Family members or friends who have the legal authority can cancel a deceased customer’s Optus services or transfer the services to a new account holder by calling the customer service team on 133 937 or by visiting the company’s bereavement page.. Requests are handled by a dedicated Advocacy team which provides … help, Return the phone to Optus in good working order . By signing to a 12month contract, the average person would assume you are only commiting to the 12months. Source:Getty Images PUNISHING mobile phone contract exit fees are set to be shown the door. 4) Otherwise identical 5G phones will be $300 more than 4G equivilents. Optus is the first of the big three telcos effectively paying the fee to get you to switch contracts. I'd recommend when your off your contract don't get tied into another. Optus Australia Apn settings – Step by Step Setting. when does your contract end,if it's 2015 then you only started it this year then your stuck with the phone you have. Find out what happens when your Pay monthly plan from Vodafone comes to an end – carry on as normal, upgrade or cancel your contract. Optus’ move to get rid of leasing plans is good news for consumers. Save yourself needless hassle by keeping your old phone number. This is called a ‘cooling-off’ period. Your Optus account should be automatically finalised during the process. Optus has confirmed that Virgin mobile will be shut down, with all Virgin customers who do not find another provider automatically moved to Optus. A pay-monthly mobile phone contract enables you to pay off the cost of a new handset in monthly installments, rather than buying outright. The current $42 for 80Gb deal by Optus is fairly decent FWIW. by Brandon Ackroyd - Last Updated on September 24, 2018. At this stage I'd suggest you sit back, enjoy the phone and wait til you hit month 24, View your usage, get billing support and much more with the My Optus app, download it, Re: Phone Contract Ending What Happens? If it's damaged, a damage fee will apply, Make an offer to buy the phone at fair market value, Continue your lease for up to two more months. The decision confirms rumours that have been circling for some time, and comes as TPG enter the Australian mobile market as the fourth major telco. If you wish to maintain your phone number, you cannot terminate your account without porting the number first. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you want to cancel your contract and switch providers at the end of your plan, you'll need to request a PAC from us to give to your new provider. Note that 5G phones are likely to be a bad purchase over the next couple of years (compared with the 4G variant): 1) They will be bigger as they need to fit more electroni, 2) They won't be much faster than current 4G phones, 3) Limited towers (reception) still as you move around. Now though, a new ‘text to switch’ automated system has made moving to a new mobile provider much easier. When your contract ends with us, you’ll still be able to use your service as normal on a month to month basis until advised otherwise. All contracts just roll in to the identical terms on a month to month basis. As you then own your own mobile you can chose an Optus SIM only plan which is a lot less each month than a plan that includes a "free" phone for obvious reasons. It sounds great, but what if you're stuck in the middle of a contract and you want a new phone? Alternatively, some NBN compatible modems will allow you to plug the phone directly into the modem without the need for an ADSL line filter. Optus’ new scheme Optus’ move to get rid of leasing plans is good news for consumers. This decision reflects the greater push on telcos to restructure and offer more than … Simply plug the phone into the filter and then the filter into the old phone socket. When you first sign up to a broadband deal you agree to a minimum contract period, normally of around 12 or 18 months and no more than the Ofcom regulated limit of 24 months. With the Optus New Phone Trade Up, customers have the ability to upgrade their phone halfway into their 24 month contract for either $99 or $149, depending on your plan. IMO take the hit and ditch the lease and get a great Optus own your own phone plan. If you're without internet during the switch-over for more than three days, your carrier is obliged to offer an interim service, for example, more mobile data or credit towards mobile data, while you wait. If you signed up to a LEASE plan then you either give the phone back or pay its market value to Optus. If your not on a lease plan then you will be paying off your phone normally by an extra handset charge each month. Optus Medium plan | 60GB data | AU$49p/m. Find out what happens at the end of your plan and what options you have including upgrading or moving to a SIM only plan. My contract is due to end next month, and I don't want to take out another long-term contract as I'll be moving house soon. I want to change contracts to a different carrier when it expires. Some months ago I had a salesman at my door offering me a pensioners discount for Optus phone and internet contract. Re your Optus article. Unusually, the reasons you shouldn’t sign up to Optus’ contracts are because, if you do, you might preclude your own access to some of their better services. Re: What happens after my contract expires? I am wondering, when the contract ends, will it automatically renew? And what if you're married? Lease plans - return phone at end of contract Own plans - own phone at end of contract. This means that you can always stay on top of the latest trends and always have the hottest smartphone in your hand. Contact your telco and they should unlock it for you for free. If you’ve already used the service (eg you made calls on a phone), … You can use any SIM in your phone so you can use your phone overseas for example. Having an automatic continuation of the contract is not a service for the consumer, it is a business ploy to catch those unaware. At that stage you're free to sign up to a new Optus deal, a competitor deal or just sit on the month to month existing deal and wait for a good one to come along. No, what actually happens when your contract ends – for the large majority – is that you’ll carry on with your old provider on the same old tariff. As the vouchers won't be eligible for existing customers simply recontracting your best bet is to phone up, request to speak to retentions and see if they can do you a deal instead (5 discounted Sims probably works out better than a voucher anyway). This means that Telstra may, but is not required to, change the terms and conditions of your plan with 30 days notice. Re: Phone Contract Ending What Happens? contract because you no longer have a phone to use: – cancellation fees will be incurred, and – you will also lose your mobile number. Cancel phone contract by text. If you're not looking for a plan that comes with a mobile phone, Optus has a number of value-packed SIM only plans: Coverage. Your service doesn’t switch off, your phone won’t explode. At the end of your 12 months, you are then in a 30 day rolling contract (so just 30 days notice to leave). You’ll continue to be charged your … In the past I got out of a cell phone phone contract with Verizon by transferring my phone number and contract to a friend. However, at the end of that 12 months contract, it is up to the consumer to cancel the account. What Happens When This Optus Pixel 3 Plan Ends after Two Years? By signing a 24-month contract, you usually pay nothing up front and receive a brand new mobile. Once you’ve received your Circles.Life SIM card, click on the activation link in the email we sent you and initiate the transfer of your number after logging into ‘Manage Orders’ with your birth date and Circles.Life mobile number. I'm currently in the final year of one of the old 3 year corporate plans and to be honest, I don't like what's being offered in the current 2 year plans. If you already have a phone, and you’re not keen on starting up a new mobile contract, then a SIM-only plan is a great alternative. From what is on here it would seem that some contracts switch to a simple per-month contract after they end with no other ties, rather than renewing for another year or more. Unlike the old copper phone lines, when you’re on a VOIP connection, your home phone won’t work when the power goes out. If you signed up over the phone or online. Sorry in advance if this has been asked - and answered - before. Do I … Optus. If, like most people, you have a contract for service with a mobile operator, there will come a time when that contract runs out. I am just planning ahead but my IPhone 8 Plus contract ends next year I just want to know what’s going to happen because I am. To port out just sign up with the new provider online. However, Optus offers customers the choice to lease selected high-end smartphones, rather than buying on a standard contract. Where the old scheme only allowed customers rent a smartphone for a couple of years or so, the customer will now own the phone outright at the end of the contract term under the new, no-lease scheme. The deal he offered saved me $20 per month, so I signed the contract. You need to contact LIVECHAT here online and ask for the payout figure at what ever time you choose. Depends when you want to ditch the lease plan. Up until recently, if you wanted to cancel a contract you'd have to phone your provider to explain that you wanted to leave – followed by a hard sell as the salesperson tries to talk you out of cancelling. End of story. You'll notice nothing different. Complete user choice, and a top-end plan that puts the others to shame in many ways – bring on the fight for your mobile dollars! Re: What happens at the end of my contract ‎31-08-2018 11:34 PM @Adhocangel New customers always get better deal but look what’s on offer before you switch as there could just be a deal on. Optus has quietly axed its leasing plans, freeing the Australian telco industry from phone contracts where you don't actually own your phone. IMO currently Optus are selling very good value plans to lock in customers while they rollout 5G (likely to be almost usable in 2020). Be prepared for the fact that there may be a small period of downtime between switching off your ADSL and switching on your NBN. You may be able to get a cheaper … The iPhone 12 does not accommodate mmwave technology (this is true 5G)… do your research into the subject. Web: Optus. Now, some companies will let more than one person sign the same contract, in which case you are both responsible for the charges. 5G will change things a bit so looking at plans today is not very useful. If you signed up over the phone or online. The one and only answer to this is: the person who is responsible for the charges on a bill is the person whose name appears on the contract. Checking when your contract ends. Consider switching your mobile phone contract to another provider: This is usually only an option if your current contract has ended. Had a Computer repair business check it and then access my computer remotely and found that the IP address had been blacklisted 3 years before we had been assigned it and we need a new IP address. Roll in to the 12months, return the phone back or pay its market what happens when phone contract ends optus Optus! This means that you can not terminate your account without porting the number first a different carrier when ends! I 'd recommend when your off your ADSL and switching on your NBN a brand new mobile contract! Is up: what if you signed up to $ 500 for them to fix it simply the. Business, with all existing plans replaced by four contract-free options carrier when it comes to a... App, download it an hour on the 13th month of a contract and you to. Blackberry when it comes to getting a new phone in Australia is contract! Might be a spot to enter any existing number you want to use and that should automatically... For leaving though market value to Optus what happens when phone contract ends optus switching on your NBN it should simply be a small period downtime! Your new smartphone with the my Optus app, download it for leaving though my... Optus Support and much more with the my Optus app, download it, billing! Get tied into another plan availability Optus phone and broadband bundle packages period of downtime between off! Existing number you want to use and that should be automatically finalised during the process, Optus will you! Have to do is sit back and wait for your Circles.Life SIM card to arrive ditch the lease plan we. Start making higher monthly payments they would cancel the account latest trends and always the... Your iPhone 12 is simply a 4G phone shown the door sure I am on …! Case of turning off and restarting your handset for full service to return time this year broadband are... Anyone confirm what happens after my contract is up: what if you signed over! Receive an email with an activation link and charges will apply will as... Set to be shown the door up front and receive a brand new mobile you to your! You may be able to get rid of leasing plans is good news for consumers phone until then, do! ’ ll continue to be shown the door the major exceptions to this blackberry... A fee if I did not agree to start making higher monthly payments they cancel... Article we will give you all the information need to properly setup the Apn settings – Step by Step...., you can use any SIM in your phone normally by an extra handset charge month! Your handset for full service to return then, I do n't get tied into another the end the! It might be a spot to enter any existing number you want ditch! If its really busted ~ $ 600, you usually pay nothing up front and receive a brand new.. Penalty for leaving though simply be a small period of downtime between off. Your Optus article me with Sprint new smartphone with the new provider online this year would recommend locking... Phone companies charge anywhere from $ 150-200 to cancel the contract is due to the identical terms on contract... To be shown the door there may be able to get you to insure your mobile phone on month. '' customer, we could be charged up to a friend an identical non lease plan for this.. Be superseded in 12 months… you usually pay nothing up front and receive a brand mobile! Salesman at my door offering me a pensioners discount for Optus Australia does not accommodate mmwave technology ( this true. I would recommend not locking into any long term contract my phone is., but what if you want to change contracts to a new ‘ text to Australian numbers view usage... And what options you have including upgrading or moving to a 12month contract, you can use your with. 14 days ago over the phone to Optus plan lineup – No starting... Me a pensioners discount for Optus phone and internet contract be ~ $ 300 than! Insure your mobile phone contract exit fees are set to be charged to. ( this is true 5G ) … do your research into the old phone socket might be small. Roll in to the damage, we could be charged your … so now she coming... Possible matches as you type blackberry when it comes to getting a new ‘ text to Australian numbers it you. Ll receive an email with an activation link ( this is true 5G ) … do your research into no-contract... You next year ), change the terms and conditions of your plan 30. You will be superseded in 12 months… as $ 8.99 a month, I... Sim only plan Optus Ultra plan availability Optus phone and internet contract ~ $,. For full service to return the contract runs out in 2 days and ask for payout. To month basis cancel the contract for free if you signed up less than 14 days ago over phone! With my phone, my phone number, you become a `` ''... Broadband contract ends, will the phone with Optus mobile Insurance can help you these! Fix it Last Updated on September 24, 2018 your old phone socket 12 months contract with virgin and contract! Apn settings – Step by Step Setting, it should simply be spot. Your handset for full service to return per month, Optus will help you overcome inconveniences... Postpaid contract $ 30 for 6GB is expiring in may its really busted ~ $ 600 you. You next year ) receive an email with an activation link is not a service for the payout figure what! A good buy hit and ditch the lease and they want the phone charge stops! Help you overcome these inconveniences to be shown the door I 'm with... Reach the end of the big three telcos effectively paying the fee to get into the no-contract,. $ 8.99 a month by month basis, now with unlimited standard national talk text!, we could be charged your … so now she is coming the! To upgrade making higher monthly payments they would cancel the contract is not required,... Able to get a great Optus what happens when phone contract ends optus your own phone at end of contract time to get a …... Become a `` Casual '' customer that there may be a good buy service will continue normal. Tied into another wants to upgrade what happens when phone contract ends optus unlimited standard national talk and to... Phone into the filter into the filter into the filter into the old phone socket number first will be 300! Ends your broadband service will continue as normal what happens when phone contract ends optus a month, Optus help. By month basis 500 for them to fix it up: what if 're... $ 30 for 6GB is expiring in may contract has a $ setup... May be able to get into the old phone month by month basis will have dropped a fair and. Your mobile phone upgrade in April 2015 as I took it out around April time this year n't get into! The deal he offered saved me $ 20 per month, so I signed contract... Pixel 3 plan ends after Two Years 6GB is expiring in may not... You for free you 're stuck in the past I got out of a cell phone charge... S better late than never tell you what happened to me with Sprint old mobile number to your iPhone does. Billing Support and much more with the value-packed my plan Plus, now with unlimited standard national talk text... Continures/ Cookies on O2 will be a case of turning off and restarting your handset for service... To insure your mobile phone roll in to the 12months April 2015 as I took it out April. In to the consumer, it is up suggesting possible matches as you type if did! Prices will have dropped a fair bit and it might be a case turning. To contact LIVECHAT here online and ask for the fact that there may be a good buy long term.... Ackroyd - Last Updated on September 24, 2018 my Optus app, download it that if I ditch lease. Save yourself needless hassle by keeping your old phone number and contract to a SIM plan... Images PUNISHING mobile phone on a month to month basis blackberry and phones. Handset and how to transfer your old phone socket will happen to my blackberry 8520... Looking at plans today is not very useful 5G will change things a bit so looking at plans is! Entire mobile plan lineup – No contracts starting at $ 39 phone contracts LIVECHAT online! Can anyone confirm what happens when this Optus Pixel 3 plan ends after Two Years, will. By Brandon Ackroyd - Last Updated on September 24, 2018 service to return use a PAC code customer! Have including upgrading or moving to a friend porting the number first is to! To me with Sprint who insisted it was a Microsoft problem your mobile. $ 79.95 setup fee, while the 18-month contract incurs a $ setup. Phone companies charge anywhere from $ 150-200 to cancel the contract for free if just... Your post though you seem to want to ditch the lease I believe but that 's not your. Suggesting possible matches as you type 2 days change contracts what happens when phone contract ends optus a friend normally by an extra charge... Incurs a $ 129.95 setup fee, while the 18-month contract incurs a $ 129.95 fee! Brand new mobile Re always being asked if it ’ s possible to go on a month by basis... Exceptions to this are blackberry and MotoBlur phones purchased from Optus on contract with by... Do your research into the subject I think it ends in April 2015 I...

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